Gyan Garbh / Customer information
Privacy Policy
What information we use, why we need it, and how to contact us about it.
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1. Scope
This notice explains how Gyan Garbh handles information for customer accounts, partner onboarding, bookings and support. It also covers operational information about assistants and support staff where they use these services. You can browse public listings without creating an account.
2. Information you provide
Depending on the feature you use, information can include your name, email, phone, profile details, travel dates, guest counts, booking preferences, messages, reviews and uploaded images. Partner onboarding can include business details, identity/verification documents and payout details. Staff onboarding can include employment and verification references. Do not submit unnecessary identity documents, passwords, OTPs or complete payment-card details in support messages.
3. Technical information and browser storage
The service can process IP address, browser/device details, request and security logs, session identifiers and operational activity. Essential cookies and browser storage support sign-in, account state and preferences such as language. Disabling or clearing them may sign you out or remove preferences. If you choose Google sign-in, Google and Gyan Garbh exchange information needed to authenticate and identify your account.
4. Why we use information
We use necessary information to authenticate accounts; process and coordinate bookings; deliver requested messages and notifications; manage payments, refunds and verification; respond to support requests; prevent fraud; investigate misuse; and maintain service reliability. Operational logs help authorised managers review staff changes and support actions. Staff activity estimates are not a guarantee of attendance or work completed.
5. Who receives information
A hotel, driver, Mitra or other assigned provider receives the guest/contact and service information needed for the request. Authorised support and operations staff can access information needed for their work. Hosting, database, image/document storage, authentication, email and payment providers process information needed for their functions. Depending on the active setup, these include Vercel, MongoDB Atlas, Cloudinary, Google and Razorpay. Their own terms and privacy policies also apply. We may disclose information where required by applicable law or necessary to handle fraud, safety or legal claims. We do not sell personal information for advertising.
6. Payments and verification documents
For online payments, payment providers process the payment credentials you enter in their checkout. Gyan Garbh stores booking/payment references, amounts and payment/refund status needed for reconciliation. Verification documents are intended for authorised verification and support work, not public listing content. Upload only documents you are entitled to share. Never put private documents in public hotel or temple photo fields.
7. Storage, retention and security
We use access controls, session safeguards and operational security measures. No internet service can guarantee absolute security. Hosting or service providers may process information outside India; applicable restrictions and provider arrangements govern that processing. We retain information while needed for the account, booking, financial records, support, security, disputes and legal obligations. Retention is not identical for every record; deleted data may persist temporarily in backups or records required by law.
8. Your choices and requests
You can change available profile fields and language preferences through the service. Contact the Help centre to request access, correction, account closure or deletion, or raise an objection about use of your information. We may need to verify your identity before responding. Some booking, financial, fraud-prevention or legally required records may need to remain; we will explain relevant limits. Withdrawing information necessary for a feature may prevent us from providing that feature.
9. Children and other travellers
Accounts and contracts are for adults. A parent/guardian or authorised adult must manage travel arrangements involving minors. Only submit another traveller's information when you are authorised to do so. Do not upload a child's identity documents or images unless necessary for the requested service and you have the required authority.
10. Third-party links, updates and privacy concerns
External maps, payment pages, Google sign-in and messaging services operate under their own policies. WhatsApp opens an external service and receives information you choose to send there. This notice does not authorise unrelated promotional messages. Policy changes will be dated on this page. For a privacy concern, use the Help centre and identify your request as a privacy complaint.