Gyan Garbh / Customer information
Terms & Conditions
The rules for using Gyan Garbh and booking travel services.
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1. Using the platform
Gyan Garbh helps customers discover places, book eligible hotel stays, and request tours, taxi rides and local assistance. The booking confirmation identifies the service provider and the service you have purchased. These Terms apply alongside the specific price, guest rules and cancellation conditions disclosed for that booking. Mandatory consumer rights under applicable Indian law remain unaffected.
2. Your account
An account holder must be at least 18 and able to enter into a binding agreement. An adult must make bookings for minors and ensure the required guardian permissions. Provide accurate guest and contact details. Keep passwords and OTPs private, and report unauthorised access through our Help centre. Staff will not need your password, card PIN or CVV to resolve a support request.
3. When a booking is confirmed
A submitted request, payment attempt or WhatsApp message alone is not confirmation. Check the saved booking status and booking reference in your Profile. Some hotel stays can confirm against allocated inventory; others need partner review. Tours, taxi and local-assistance requests may require a separate acceptance or quote. Do not assume that a pending request is confirmed.
4. Prices and payment
Homepage hotel prices are starting prices per room, per night. Choose dates, room type, guests and any extras to see the final itemised total. A displayed "Taxes included" price includes the configured tax; a price explicitly marked before tax does not. Review the final total before submitting. Only payment choices actually offered at checkout apply, including Pay at Hotel or online payment when enabled. A test-mode payment is not a real payment. Never pay through an unsolicited personal account or payment link.
5. Cancellations, changes and refunds
Use Profile > Bookings to view your reservation and any available cancellation option. Cancellation and payment refund are separate processes. Refund eligibility depends on the terms and free-cancellation deadline saved for your booking, payment reconciliation, and applicable law. Do not assume that every cancellation is free. Contact support for amendments, cancellations that cannot be submitted online, or a payment discrepancy. Read our Cancellation & Refund Policy.
6. Check-in and delivery of services
Check the property address, check-in/out times, occupancy, age/ID requirements and guest rules before booking. Bring identification required by the provider and applicable law. Tell support or the hotel about delayed arrival. Any no-show release condition or fee must be disclosed for the booking; this page does not introduce a new blanket no-show fee. Local entry rules, weather, transport disruptions and opening hours can affect travel services.
7. Partner responsibilities and service problems
Hotels, drivers and local partners deliver the services identified in a booking. Verification is a review process and does not guarantee every facility or future service outcome. If the confirmed service is unavailable or materially different, report it promptly with your booking reference. We will investigate with the provider and communicate available remedies. A substitute hotel or changed itinerary requires your agreement; an alternative at the same price is not guaranteed. Nothing here excludes responsibilities or remedies imposed by law.
8. Photos, content and reviews
Images labelled illustration or not an actual room are illustrative, not evidence of the room you will receive. Review room descriptions and ask for current property photos before deciding. You retain ownership of material you submit and permit its necessary use to operate the listing, booking or support service. Submit only content you have permission to share. Fake reviews, misleading listings, unlawful content and attempts to access another account may be removed or restricted.
9. Availability and changes to these Terms
We may maintain or change platform features and restrict accounts for fraud, security or misuse. These Terms do not promise uninterrupted availability or remove non-excludable consumer rights. New Terms will show an updated date; a later edit does not silently replace the price or cancellation terms already agreed for a booking. Indian law applies, without restricting access to consumer authorities or other remedies available under applicable law.
10. Support and complaints
Open the Help centre for booking, payment, account or privacy concerns. Include the booking reference, what happened and the remedy you are requesting; avoid sending OTPs, passwords or full card details. Direct support contact is currently available through WhatsApp messages only, without signing in. Phone and WhatsApp calling support are not currently available. Signed-in customers can create a private support request and follow its conversation.